Firstly, we want to make it clear that we respect the privacy of all individuals
who use this website. Our policy sets out the basis on which data about living individuals,
which we receive from you, may be processed by us via this website.
We will not disclose any information that can be traced to you without your permission,
unless we are legally entitled or required to do so, or we believe that such action
is necessary to protect and/or defend our rights, property or personal safety and
those of our users/customers.
Information Collected
We collect the following data from you:
- Information that you provide by filling in our instruction forms using the pages
on our website. This information includes your personal details and details of the
claim you wish to enforce;
- Information that you voluntarily disclose to us by e-mail or other means;
- Information about your computer including, where available, your IP address, operating
system and browser type;
- Information about your internet usage obtained using a cookie file stored on the
hard drive of your computer.
Uses Made of the Information
We use information held about you in the following ways:
- To follow your instructions from the online forms you have provided to us;
- To process applications submitted by you;
- To ensure that content from our website is presented in the most effective manner for you and for your computer;
- To administer and otherwise perform our obligations in relation to any agreement which you may
have with us;
- To provide you with information and services that you have requested from us and otherwise to respond to queries which you may submit;
- To allow you to participate in interactive features of our website where you have chosen to do
so;
- To notify you about changes to our website.
Third Parties Who May Use The Information
We will pass your data to selected third parties that we need to use
in order to ensure that your instructions are dealt with efficiently. Such third
parties may include, without limitation: approved agents of Sherwins Limited, County
Courts, High Courts, and The Post Office. We may also use your data or permit selected
third parties to use your data:
- To provide you with information about products
or services to conduct market research.
- In the case of our subsidiaries and associate
companies that may be located outside the EEA, so that they can send you information
which may be of interest to you.
You have the right to request us not to send such
information or to pass information to third parties for such purposes. You may exercise
that right by objecting to such use when you respond to the ‘Welcome’ e-mail that
will be sent to you when you have registered your details as a user of this website.
We will stop such use as soon as reasonably practicable. However, if you request
us not to pass on such information to third parties, we may not be able to provide
any services requested by you.
Cookies
We also store cookies on your computer when
you visit our website. These cookies enable us to improve our knowledge of your
use of the website and to determine whether all of the pages you request are successfully
received. Whilst these cookies are anonymous, they do allow us to improve our website.
However, you may also refuse to accept cookies by activating the setting on your
browser, which allows you to refuse the storing of cookies. If you select this setting,
you may be unable to access certain parts of our website.
Transfer of Information
The information you provide to us may be transferred to countries outside the European
Economic Area (“EEA”). This may happen if any of our servers are, from time to time,
located in a country outside the EEA, or one of our service providers is located
in a country outside the EEA. These countries may not have similar data protection
laws to the EEA. If we transfer your information outside the EEA in this way, we
will take steps to ensure that your privacy rights continue to be protected. In
addition, if you access our website while you are outside the EEA, your information
may be transferred outside the EEA in order to provide you with such access.
Security
We take security seriously and attempt to provide for the secure transmission of
information from your computer to our servers by using a secure server. Our secure
server software is the industry standard in encryption technology. It encrypts all
your personally identifiable information including, without limitation, your name
and address, so it cannot be read as it travels over the internet. Furthermore,
we strive to ensure that all customer data we collect is protected against unauthorised
access.
Access To Information We endeavour to keep all personal information accurate.
If you would like to review the personal information we hold about you in accordance
with your statutory rights, you may contact us to request such access, for which
we may make an administration charge of £10. We will correct any errors you notify
to us relating to your data as soon as reasonably practicable.